ppkok Privacy Policy

ppkok collects personal data in three primary ways: information you provide directly during registration and account use, information generated automatically as you interact with the platform, and information we receive from third-party service providers such as payment processors and identity verification services.

Information you provide directly:

• Full name, date of birth, and gender as provided during account registration. Date of birth is used for mandatory age verification — players must be 21 or older.
• Contact information including your mobile phone number, email address, and residential address in Bangladesh (city, district, or division — e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Identity verification documents submitted during KYC, including national identity card (NID), passport, or other government-issued photo identification, and proof of address such as a recent utility bill or bank statement.
• Payment information including your mobile financial service account details (bKash, Nagad, Rocket, Upay number), Dutch-Bangla Bank (DBBL) or BRAC Bank account references, and transaction histories related to deposits and withdrawals on ppkok.
• Communications you send to ppkok support, including the content of emails, chat messages, and any attachments you provide when raising a query, complaint, or dispute.

Information collected automatically:

• Device and browser information including device type, operating system, browser type and version, screen resolution, and device identifiers. This helps ppkok optimise the platform for the devices our Bangladesh players use most.
• IP address and approximate geolocation data (country and city level only — ppkok does not collect precise GPS coordinates). IP data is used for fraud prevention and to support responsible gaming controls.
• Session and activity logs including login timestamps, pages visited, games played, bets placed, bonus activity, and session durations. These logs support security monitoring, dispute resolution, and platform improvement.
• Cookie and tracking data as described in Section 6 of this Policy.

Information from third parties:

• Identity and age verification results from KYC service providers used to confirm the information you submit during registration or in response to a verification request.
• Transaction confirmation data from mobile financial service providers (bKash, Nagad, Rocket, Upay) and bank partners, confirming that a deposit or withdrawal was successfully processed.
• Fraud and risk signals from our payment and security partners, used to protect the platform and its players from fraudulent activity, account takeover attempts, and money laundering.

ppkok processes personal data on the following legal bases. Understanding these helps clarify why we collect certain data and under what authority we are entitled to use it:

• Contractual necessity: Much of the data processing described in this Policy — including account registration, payment processing, and KYC — is necessary for ppkok to perform its contractual obligations to you under our Terms and Conditions. Without this processing, ppkok cannot provide its services to you.
• Legal obligation: Certain processing — including identity verification, age verification, anti-money laundering checks, and retention of transaction records — is required by applicable law. ppkok must conduct this processing regardless of your preferences in order to remain compliant.
• Legitimate interests: ppkok processes certain data — such as fraud detection signals, security logs, and aggregated analytics — on the basis of its legitimate interests in operating a secure, fair, and well-functioning platform. Where we rely on this basis, we have assessed that our interests are not overridden by your privacy rights.
• Consent: Where ppkok processes data for marketing communications or other non-essential purposes, we do so on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing conducted before withdrawal.

ppkok uses cookies and similar tracking technologies to provide core platform functionality, remember your session and preferences, and analyse how the platform is used so we can continue to improve it. This section explains the types of cookies we use and your choices regarding them.

Types of cookies we use:

• Essential cookies: These are strictly necessary for the platform to function. They include session authentication tokens, security cookies that protect against cross-site request forgery, and cookies that remember your language preference. The platform cannot operate without these cookies and they cannot be disabled.
• Analytics cookies: These cookies help us understand how players use ppkok — which pages they visit, how long sessions last, which games are most popular, and where players encounter difficulties. Analytics data is aggregated and anonymised before analysis and is not used to identify individual players.
• Functional cookies: These cookies remember your preferences such as your chosen display settings, previously used payment methods (for convenience — not full credentials), and responsible gaming tool settings such as your active deposit limit.
• Security and fraud-prevention cookies: Short-lived cookies used to detect suspicious behaviour patterns, bot activity, and rapid repeated login attempts. These cookies are essential for platform security and cannot be disabled without compromising account safety.

You can manage non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or receive alerts about cookies. Note that blocking essential or security cookies may prevent parts of the ppkok platform from working correctly. For more information about managing cookies, consult your browser's help documentation.

ppkok retains personal data for only as long as is necessary for the purpose for which it was collected, subject to any longer retention periods required by applicable law. Our retention periods are as follows:

• Account and identity data: Retained for the full duration your ppkok account is active, and for a minimum of 5 years following account closure, to satisfy regulatory record-keeping obligations related to anti-money laundering and age verification compliance.
• Transaction and payment records: Retained for a minimum of 5 years from the date of each transaction, in accordance with financial record-keeping requirements. These records may be used to resolve payment disputes and to support regulatory audits.
• Customer support records: Retained for 2 years from the date of the last interaction, to allow us to handle follow-up queries and to maintain context for ongoing or recurring issues. Support records related to a formal complaint or dispute may be retained for longer until the matter is fully resolved.

When the applicable retention period expires, ppkok will securely delete or anonymise personal data so that it can no longer be associated with any individual. Where full deletion is not immediately technically possible, ppkok will ensure the data is isolated and protected from further use until deletion can be completed.

ppkok is strictly intended for adults aged 21 and above. ppkok does not knowingly collect, process, or retain personal data from any person under the age of 21. If you are under 21 years of age, you must not register an account, deposit funds, or use any feature of the ppkok platform.

If ppkok discovers that personal data belonging to a person under 21 has been collected — whether through a registration that bypassed age controls, or through any other means — ppkok will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and you believe a minor has registered with ppkok, please notify us immediately at [email protected] so we can investigate and take appropriate action.

ppkok reviews this Privacy Policy regularly and may update it to reflect changes in applicable law, our data processing practices, or the features and services available on the platform. When we make a material change to this Policy — meaning a change that significantly affects how we use your personal data — we will notify active players via the platform or their registered contact details at least 7 days before the change takes effect. Minor clarifications or non-material updates may be made at any time without advance notice.

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a concern about how ppkok handles your personal data, please contact our support team. We are committed to responding to all privacy-related enquiries promptly and transparently.